Privacy Policy


Privacy Policy

Effective Date: 07-06-2026

At Bedoya Moving, we understand that trust is earned—not only by how we care for your belongings, but also by how we protect your personal information. Whether you're requesting a moving estimate, utilizing our receiving warehouse services, accessing your customer portal, or communicating with our team, we are committed to handling your information responsibly and transparently.


This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.


For purposes of this Privacy Policy, "Bedoya Moving," "Company," "we," "our," or "us" refers to Bedoya Moving, the trade name (DBA) of J Bedoya Delivery Corp.


By accessing or using www.BedoyaMoving.com (the "Website"), or by using our services, you agree to the practices described in this Privacy Policy.


1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

  • Name
  • Company name
  • Email address
  • Telephone number
  • Mobile phone number
  • Billing address
  • Moving origin and destination addresses
  • Payment information
  • Communication preferences

Service Information

To provide our moving, storage, receiving, and delivery services, we may collect information relating to:

  • Inventory lists
  • Shipment information
  • Vendor information
  • Delivery instructions
  • Warehouse receiving records
  • Inspection reports
  • Photographs of received items
  • Damage documentation
  • Scheduling information
  • Signed service documents
  • Bills of Lading
  • Estimates
  • Invoices
  • Delivery history

Customer Portal Information

Customers who are provided access to our secure customer portal may be able to view:

  • Inventory records
  • Inspection reports
  • Photographs
  • Estimates
  • Invoices
  • Delivery information
  • Signed service documents
  • Other project-related information

Customer portal accounts are created and managed by Bedoya Moving personnel.

Website Information

When visiting our Website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Pages visited
  • Referral source
  • Date and time of access
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Prepare moving estimates
  • Schedule moving services
  • Coordinate deliveries
  • Manage warehouse receiving
  • Maintain inventory records
  • Process payments
  • Respond to customer inquiries
  • Provide customer support
  • Improve our Website
  • Maintain customer accounts
  • Administer our Broker Referral Program
  • Send requested communications
  • Send promotional communications when permitted and with your consent where required
  • Comply with legal obligations
  • Protect our customers, employees, and business

3. Text Messaging (SMS)

If you provide your mobile telephone number and consent to receive text messages, Bedoya Moving may send SMS or MMS messages regarding:

  • Estimates
  • Appointment scheduling
  • Move confirmations
  • Delivery updates
  • Customer service
  • Account notifications
  • Promotional offers
  • Review requests
  • Broker Referral Program communications

Message frequency varies.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing any goods or services.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at:

844-4BEDOYA
info@BedoyaMoving.com

SMS consent and mobile phone numbers collected for SMS communications are not shared, sold, rented, or disclosed to third parties or affiliates for their marketing purposes.


4. Payments

Bedoya Moving accepts electronic payments through secure third-party payment processing services.

Payment information is collected and maintained for authorized business purposes, including processing payments, future authorized transactions, customer convenience, recurring billing, refunds, and maintaining customer account records.

Sensitive payment information is protected using commercially reasonable administrative, technical, and physical safeguards.

Access to payment information is restricted to authorized personnel whose job responsibilities require such access.


5. Receiving Warehouse Services

Customers utilizing our receiving warehouse services may have inventory information maintained within our secure inventory management system.

This information may include:

  • Vendor names
  • Product descriptions
  • Shipment tracking information
  • Inventory records
  • Inspection reports
  • Photographs
  • Damage documentation
  • Delivery scheduling information

This information is collected solely to provide receiving, storage, inventory management, inspection, and delivery services.


6. Broker Referral Program

If you participate in our Broker Referral Program, we may collect business contact information necessary to administer the program, communicate with participants, verify referrals, and process commission payments where applicable.


7. Communications

We may communicate with you through:

  • Email
  • Telephone
  • SMS or MMS
  • Customer Portal
  • Written correspondence

These communications may include:

  • Estimates
  • Scheduling
  • Delivery updates
  • Customer service
  • Account notifications
  • Payment reminders
  • Service announcements
  • Promotional communications where permitted

8. Telephone Call Recording

Telephone calls with Bedoya Moving may be monitored or recorded for purposes including:

  • Customer service
  • Employee training
  • Quality assurance
  • Dispute resolution
  • Security
  • Business operations

By continuing a recorded call after any applicable notification, you consent to such recording where permitted by law.


9. Video Surveillance

Our warehouse and business facilities utilize video surveillance systems, which may include audio recording where permitted by law.

These systems are used for:

  • Safety
  • Security
  • Theft prevention
  • Loss prevention
  • Operational monitoring
  • Incident investigation

10. Cookies

Our Website may use cookies and similar technologies to:

  • Improve Website performance
  • Remember user preferences
  • Maintain secure sessions
  • Analyze Website usage
  • Improve customer experience

We may also implement additional analytics, performance, advertising, or marketing technologies as our Website evolves.

You may disable cookies through your browser settings, although doing so may affect certain Website functionality.


11. Sharing of Information

We do not sell your personal information.

We may disclose information only when reasonably necessary to:

  • Process payments
  • Provide requested services
  • Coordinate deliveries
  • Maintain customer accounts
  • Operate our customer portal
  • Communicate with customers
  • Comply with legal obligations
  • Respond to lawful requests from governmental authorities
  • Protect our legal rights
  • Prevent fraud
  • Protect the safety of customers, employees, or property

We may also share information with trusted service providers who assist us in operating our business, provided they are contractually obligated to safeguard the information and use it only for the services they perform on our behalf.


12. Data Security

Protecting customer information is an important part of our business.

We utilize commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


13. Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide requested services
  • Maintain customer records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Protect our legitimate business interests

Retention periods may vary depending upon applicable laws and operational requirements.


14. Your Privacy Choices

Depending upon your jurisdiction and applicable law, you may have the right to:

  • Request access to certain personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Request information regarding how your information is used;
  • Opt out of marketing communications.

We will honor applicable requests as required by law, except where we are legally permitted or required to retain information to complete transactions, comply with legal obligations, maintain business records, resolve disputes, enforce agreements, or protect our legitimate business interests.

Requests may be submitted using the contact information below.


15. Third-Party Websites

Our Website may contain links to third-party websites.

Bedoya Moving is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.


16. Children's Privacy

Our Website and services are intended for adults.

We do not knowingly collect personal information from children under the age of thirteen (13).

If we become aware that such information has been collected, we will take reasonable steps to delete it.


17. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this Website with a revised "Last Updated" date.

Your continued use of our Website or services after any revisions constitutes acceptance of the updated Privacy Policy.


18. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Bedoya Moving
(Trade Name of J Bedoya Delivery Corp.)

📞 844-4BEDOYA (844-423-3692)

📧 info@BedoyaMoving.com

🌐 www.BedoyaMoving.com